Last updated: 10 September 2026
Errata Clothing is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how ERRATA CLOTHING PTY LTD ("Errata Clothing", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit or purchase from our website.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Information you provide when contacting customer support
- Account information if you create an account
- Marketing preferences
- Information about how you use our website
- Device, browser and technical information
- IP address and other information collected through cookies and similar technologies
We do not intentionally collect sensitive personal information unless it is reasonably necessary for our functions or activities and permitted by applicable law.
2. How We Collect Your Information
We may collect personal information when you:
- Visit or use our website
- Place an order
- Create an account
- Subscribe to our marketing communications
- Contact us
- Submit information through forms on our website
- Interact with our website, including through cookies and similar technologies
We may also receive information from service providers that assist us with operating our online store, processing payments, fulfilling orders, shipping products, providing analytics and delivering marketing communications.
3. How We Use Your Information
We may collect, hold, use and disclose your personal information for purposes including:
- Processing and fulfilling your orders
- Processing payments
- Arranging delivery of your purchases
- Providing customer support
- Responding to enquiries
- Managing your customer account
- Sending transactional communications about your orders
- Sending marketing communications where you have subscribed or where otherwise permitted by law
- Improving our website, products and customer experience
- Understanding website usage and performance
- Preventing fraud and protecting the security of our website
- Meeting our legal and regulatory obligations
- Resolving complaints and disputes
We will not use your personal information for purposes that are unrelated to our business activities unless permitted or required by law.
4. Shopify and Service Providers
Our online store is operated using third-party technology and service providers.
We may disclose personal information to service providers that help us operate our business, including providers involved in:
- E-commerce and website hosting
- Payment processing
- Order fulfilment and manufacturing
- Shipping and delivery
- Customer support
- Email and marketing services
- Website analytics
- Fraud prevention and security
- Information technology services
These providers may process or store information on our behalf.
5. Payment Information
Payments made through our website are processed through the payment methods available at checkout.
We do not intentionally store complete payment card details ourselves where those details are processed directly by our payment providers.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
6. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to provide functionality, understand how visitors use our website, remember preferences, analyse website performance and support marketing activities.
Some cookies are necessary for the website to function correctly, while others help us understand website traffic or improve advertising and marketing.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
7. Marketing Communications
If you subscribe to receive marketing communications from us, we may use your contact information to send you information about products, promotions, launches and other Errata Clothing updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.
We will continue to send essential transactional communications where necessary, such as order confirmations and shipping updates.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.
These third parties may include:
- E-commerce and technology providers
- Payment processors
- Manufacturing and fulfilment providers
- Shipping and delivery providers
- Marketing and communications providers
- Analytics providers
- Professional advisers
- Government agencies, regulators or law enforcement where required or authorised by law
We do not sell your personal information as a business practice.
9. Overseas Disclosure
Some of the service providers we use may be located outside Australia or may store or process personal information outside Australia.
As a result, your personal information may be disclosed to or accessed by overseas recipients.
The countries in which recipients may be located can depend on the service providers we use and may include countries such as the United States and other countries where our technology, fulfilment, payment or service providers operate.
Where required by applicable privacy law, we take reasonable steps to ensure that overseas disclosures are handled appropriately.
10. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through our systems and through third-party service providers that assist us in operating our business.
While we take reasonable security measures, no method of electronic storage or transmission can be guaranteed to be completely secure.
11. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
12. Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details below.
We may need to verify your identity before processing an access or correction request.
13. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, you may contact us and make a privacy complaint.
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. Children's Privacy
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children where doing so would be unlawful.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The updated version will be published on this page with the revised "Last updated" date.
16. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Errata Clothing
Email: support@errataclothing.store
ERRATA CLOTHING PTY LTD
We will handle privacy enquiries and complaints in accordance with applicable privacy laws.